Where we ship

Rush Cigars is based in Canada and ships to eligible addresses across the country where the delivery of cigars and other tobacco products is permitted.

Some provinces and municipalities restrict or prohibit the shipment of tobacco products. Where a restriction applies to your address, we will contact you and refund the order in full rather than ship it. We do not currently ship outside Canada.

Order processing

Orders are picked and packed on business days, Monday to Friday, excluding Canadian public holidays. Most orders leave our facility within 1 to 2 business days of being placed.

Orders placed on a weekend or holiday begin processing the next business day. During promotions and around holidays, processing can take a little longer — we will say so on the website when that is the case.

Shipping rates and free delivery

Shipping is calculated at checkout based on your address and the size of your order. You will see the exact cost before you pay — there are no charges added after checkout.

Free Canada-wide delivery applies to qualifying orders over $250. The threshold is calculated on the order subtotal, after any discounts and before taxes. Any active free-shipping promotion is shown on the website and again at checkout.

Delivery times

Once an order ships, delivery time depends on your province and the service selected at checkout. As a general guide:

• Ontario and Quebec: 2 to 4 business days
• Prairies and Atlantic Canada: 3 to 6 business days
• British Columbia: 4 to 7 business days
• Northern and remote communities: 7 to 14 business days

These are carrier estimates, not guarantees. Weather, customs inspections on inbound stock, and carrier backlogs can all add time.

Tracking your order

You will receive an order confirmation by email as soon as your order is placed, and a second email with tracking details once it ships, where the carrier provides them.

If your tracking has not updated for several business days, contact us at info@rushcigars.com with your order number and we will open a trace with the carrier.

Adult signature on delivery

Every shipment containing tobacco products is sent with an adult signature requirement. The person accepting the parcel must meet the legal age requirement in their jurisdiction — at least 21 years old, or the applicable minimum legal age — and may be asked to show government-issued photo identification.

If nobody is available to sign, the carrier will leave a notice and make further attempts or hold the parcel at a local depot for collection.

Refused, unclaimed and undeliverable parcels

Parcels that are refused at the door, not collected from a depot within the carrier’s holding period, or undeliverable because of an incorrect address are returned to us.

When a returned parcel reaches us we will refund the order less the outbound and return shipping costs actually incurred. If you would prefer the order reshipped, we can arrange that at your cost.

Damaged or missing shipments

Inspect your parcel when it arrives. If the box or its contents are damaged, or items are missing, email info@rushcigars.com within 7 days of delivery with your order number and photographs of the packaging and the affected products.

We will replace or refund the affected items once we have reviewed the claim. See our Returns & Refunds Policy for the full process.